Telecom Expense Management

BPO Enhances Telecom Expense Management Value Proposition

As TEM has matured as an enterprise expense management strategy, the key benefits have crystallized around three major areas of the TEM value proposition:

• Reduction of carrier charges through historical review and recovery of overpayments, network optimization, and contract and invoice management processes that ensure ongoing savings
• Productivity improvements enabled by better telecom usage management, outsourcing of key TEM activities, and automation of associated business process workflows
• Compliance to policy by monitoring and enforcing appropriate use of telecom resources, and enabling accountability for usage and spend across the enterprise

 

By delegating these tasks to TEM experts, business process outsourcing (BPO) maximizes the business benefits obtained and offers the most predictable and risk-free results. BPO allows TEM providers to provide precise payback projections based on key metrics of your business and the well-documented performance of their solutions for other BPO customers.

 

As TEM evolves to a more mature, by-the-numbers expense management strategy, the demand by enterprise customers for improved cash flow, higher total payback, and lower risk will continue to drive widespread adoption of the BPO deployment model.

 

New Release of VeraSMART Telecom Expense Management Suite Includes Contract Management

Breakthrough technology provides visibility and control throughout the lifecycle of telecom contract management

Release 9.0 of the VeraSMART Telecom Expense Management Suite features a new Contract Management module that allows organizations to control, automate, and gain visibility into contract spend. Through proactive contract management, organizations can realize overall telecom budget savings of 10 percent or more.

VeraSMART 9.0 with Contract Management uniquely enables invoice-to-contract validation and order-to-contract compliance. It automates tedious invoice auditing against contract rates, enabling organizations to capture cost savings with significantly less effort. VeraSMART 9.0 captures contracted pricing, allowing organizations to control ordering and telecom spend and to leverage contracted rates, terms, and conditions. It also enables organizations to summarize contract performance information and analyze contract data to proactively manage vendor relationships and contracts – actionable information required for effective negotiations.

Contract performance dashboards allow organizations to monitor active contracts and highlight those that require attention. Contract performance analytics provide interactive tools to analyze contract performance across telecom services. Contract management scorecards provide insight into individual contract performance, commitment tracking, and forecasting. Automated process workflows track and alert IT or procurement managers of pending expirations, allowing organizations to be more proactive in renewing or terminating IT contracts. VeraSMART 9.0 offers a variety of pre-packaged process workflows for contract management, MACD, wireline and wireless ordering and procurement, expense recovery, and invoice tracking.

VeraSMART 9.0 also includes a sweeping set of improvements aimed at further boosting performance and usability through a variety of new features and functionality. These include invoice and inventory management modules that offer an enhanced, unified view of telecom services and assets. New integrated business process manager allows quick implementation of packaged process workflows to streamline invoice, inventory, dispute and contract management. Online product catalogs enable integrated procurement processing and support order-to-contract compliance.

VeraSMART 9.0 will begin shipping on October 31, 2009. VeraSMART is available for on-premise licensing, as a managed service, and as an enabling technology through Telecom Expense Management Consulting Services.