Telecom Expense Management

Telecom Expense Management (TEM) – The 3 Areas You Should Tackle First

There are probably three areas of telecom expense management (TEM) you want to focus on if time and savings are of the essence, and your resources are limited – which probably includes just about everyone!

First, make sure that your contracts are optimized. No single TEM capability has greater potential impact on your telecom and IT expenses than the ability to negotiate effectively with providers and source telecom services at the best possible prices. Veramark can help you with that on a project basis.

Second, make sure that you have a very solid understanding of your inventory. Taking on a TEM project without first identifying your inventory is almost a throwaway exercise. You can process bills, but if you want to do anything more than that, you need to identify your inventory first. That's where we always start.

The third area, if you're looking for quick hits, is to really focus on wireless. If you're a typical organization, often your wireless environment has gotten a little awry through the requirements of your business and the rapid development and deployment of new wireless technology and devices. Veramark can help you get that all under control both from a financial perspective and an operational perspective. You may need support with your Wireless Help Desk, or in the receiving, shipping, ordering and provisioning of your wireless devices.

So the three things you want to focus on first and foremost are your sourcing, your inventory, and your wireless. As you tackle these areas, and reap the savings from each, then you can apply the other TEM best practices to your overall environment and truly get optimized.

Veramark Technologies is a leading provider of telecom expense management and Call Accounting Solutions.

Contributed by Josh Bouk, Veramark’s Senior Vice President of Global Services. View a recent interview with Josh about TEM at http://vimeo.com/11167946

Benefits of Telecom Expense Management (TEM) BPO

TEM Business Process Outsourcing (BPO) lets you leave telecom expense management to the experts while you focus on core capabilities and strategic objectives. TEM BPO solutions allow you to retain full access to your data to monitor performance, control process workflows, and generate reports on demand.

When you outsource TEM processes, you gain competitive advantage in many ways:

• Experience: BPO allows you to leverage the expertise of true TEM experts, who live and breathe TEM every day.
• Fully integrated solutions: Complete BPO solutions are characterized by the seamless integration of technology and services. Software engineers work hand-in-hand with their service teams to design and implement a solution that meets and exceeds your expectations.
• Realized savings: BPO solutions maximize recovery of overpayments to carriers, service optimization, and labor savings by letting our TEM specialists do the work.
• Low risk: With predictable costs and measurable savings, TEM BPO delivers a highly risk-free ROI.
• Low resource requirements: Compared to in-house solutions, TEM BPO allows you to add TEM capabilities without taxing internal resources or adding staff.
• Flexibility and scalability: A TEM BPO solution provides unlimited flexibility and scalability — it can grow with you to provide the right level of TEM services at all times.
• Economies of scale: TEM BPO offers economies of scale in both infrastructure and services, saving you money in hardware, software, and resources.
• Data security and disaster recovery: TEM BPO ensures business continuity and the security of your data.

Veramark Technologies is a leading provider of telecom expense management and Call Accounting Solutions.