Wireless device management plays an important role
in overall telecom expense management strategy for most organizations. Enterprises may institute employee liable (EL) or corporate liable (CL) wireless programs. Either approach offers risks and benefits.
EL strategies allow the enterprise to leverage the
mobile devices and services owned by employees, without assuming liability for the service contracts. However, EL strategies also present risks to the enterprise, including:
- Potential exposure of sensitive information. According to Aberdeen, 91% of organizations allowing EL devices permit enterprise email – and all the corporate and customer data that may include – on those devices.
- Poor alignment of capabilities with business requirements. Employees choose devices and plans based on their personal needs and preferences, which may not meet the demands of the
- Limited control over access and usage. The enterprise has the right to impose mandatory security policies – such as data encryption and password logon – on corporate assets. It is more difficult to formulate and enforce policies on customer-owned devices.
CL strategies reduce these risks, but introduce others. First and foremost, the enterprise is liable for the cost of devices and service plans. In addition, Federal Regulations require the enterprise to tax the employee’s personal use of the device as a “fringe benefit,” or to monitor compliance with the enterprise policy prohibiting such use.
Many organizations use a combination of EL and CL strategies, based on business needs and responsibilities of mobile device users. Both EL and CL approaches require management and policy solutions to manage cost, usage, and enterprise security. Your TEM provider can help you design a wireless device management strategy that meets your needs.
LEARN MORE – watch our on-demand Webcast “Wireless Trends, Influential Policies, and Rules of Engagement”.