Who Needs Telecom Expense Management?

By Rob Tyler, Senior Marketing Technical Writer

Let’s say you have a business – a healthy, thriving business – with large sales and support call centers and hundreds of mobile workers using wireless in the field. Why should you invest good money in a service/software solution for telecom expense management (TEM)? You never have before, and you’re doing fine!

After all, your call centers have all the capacity they need. Sure, you bumped the ceiling a few times last year at peak hours, but the carrier suggested you add a few trunks and that solved the problem.

And when you expanded your wireless services and some of your field reps needed unlimited data, it was easy to add. Your wireless provider was extremely responsive to your needs when it came time to expand your services.

And yes, with all the complicated and lengthy invoices coming in, the bills and late fees were a nuisance for a while, but all you had to do was hire a few new people to process those invoices and everything is hunky dory. They even catch a billing error once in a while. Can you beat that?

Well, actually…you can! You don’t need TEM to run a successful business. You only need it if you want to be MORE successful. Because all the time and money you spend trying to solve new telecom expense management problems using old methods add up and cut into your profits. Your business can still thrive – when business is good – but your bottom line could be better.

Here are three examples of how TEM can help your bottom line:

• Eliminate trunks by being smarter about using capacity
• Negotiate the best wireless rates, terms and conditions for the services you actually need
• Process invoices electronically, and manage by exception to reduce labor demands and billing errors

Telecom is not what it used to be. The technology, the services, the providers, and even the way you use data over telecom systems has changed dramatically. Telecom is one of the top five expenses for most businesses now – up from number 10 just a decade ago.  When a business cost rises that much…that quickly…it warrants a new solution.

Telecom expense management is not a luxury. It’s simply part of a purely pragmatic business strategy to eliminate wasted spending and improve the bottom line. It’s an easy way to put some distance between your business and your old school competitors who think they don’t need TEM. They’ll figure it out…eventually.

LEARN MORE – Download our white paper “The Low Risk Approach to Telecom Expense Management.”

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DISCLAIMER: Veramark Technologies, Inc. does not guarantee the authenticity, accuracy, appropriateness, or security of any hyperlinks contained within this posting.

Comments

[david louis]

That’s a good question. The easiest answer is most of the companies which requires management teams. Because it helps to save your money. It is the most powerful aspect of a good management tool.

[Telecom Expense Management]

Its a great post about telecom expense management. I like the points shared here from every aspect.

[Paul Miller]

Thank you for your thoughts. In today's competitive global business environment, telecom expense management helps companies increase their competitive edge and improve their bottom line.

[cell phone tracker]

Very cognitive. A good question, indeed. The easiest answer, and the one most company management teams want to hear, is because “It saves you money”.

[Etelesolv]

The trend that we're seeing is as large companies begin to report real results with TEM. We see that Small and Medium business are taking more and more interest into this pursuit.